Terms & Conditions of Hire

HIRES   All hires start and finish at the company's garage.
QUOTATIONS   Coach Hire Glasgow furnishes quotations under the following conditions.
[a] Prices are based upon costs prevailing at the time the quotation is given and in accordance with the details provided by the Hirer. Any subsequent additions, deletions or amendments will require a new quotation to be given.
[b] Unless otherwise stated such prices will remain valid for a period not exceeding 28 days and are subject to availability at the time of booking.
[c] Unless otherwise stated quotations will not include the payment of tolls, ferry charges, parking fees, accommodation, admission charges, catering, VAT, etc. where applicable.
[d] Subsequent bookings will be accepted subject to availability.
ROUTES & ITINERARIES   Routes taken and itineraries to be followed shall be in accordance with schedules provided by The Hirer to Coach Hire Glasgow at the time of the quotation, or at the time of booking. If no specific route is specified such route will be at Coach Hire Glasgow's discretion, or in line with the criteria used in the original quotation. Any deviations from routes or change to itinerary requested by the Hirer, unless for reasons of safety, may incur an additional charge which will be at Coach Hire Glasgow`s discretion. Any such charge will be in line with additional costs incurred and may involve costs for a second driver in the event that drivers hours were to be exceeded, or the cost of hiring a subcontractor to cover work that the vehicle was scheduled to run onto had the route or itinerary not been changed. Between outward and return journeys the vehicle may not remain at any destination or be accessible to passengers unless specific arrangements for this have been agreed prior to the commencement of the hire.
JOURNEY TIMES   Coach Hire Glasgow will endeavor to complete journeys in the times required, and will give its best advice at the time of the booking, if asked to do so, on probable journey times, but it is the Hirers responsibility to satisfy themselves that enough time has been allowed to complete their journey to meet with any deadlines or onward connections. We cannot accept responsibility for the consequences of delays caused by circumstances or events which we could not have foreseen or, are beyond our control. It is strongly recommended that you should consider insuring against risk if journey times are particularly crucial.
THE CARRYING OR CONSUMPTION OF ALCOHOL   The carriage or consumption of alcohol on Coaches going to or from certain sporting events is illegal. It is the responsibility of the Hirer to ensure total compliance with these rules, and the Hirer shall indemnify Coach Hire Glasgow in respect of any costs, claims or proceedings arising from the unlawful carriage or consumption of alcohol on any vehicle or vehicles hired. If you are in any doubt whether such rules apply to a particular journey you should seek advice.
VEHICLE DAMAGE OR SOILING   Where a vehicle is damaged or internally soiled by any passengers thereon during the period of hire, the Hirer shall indemnify Coach Hire Glasgow in respect of such damage, associated costs or losses.

VEHICLE SIZE   Coach Hire Glasgow reserves the right to provide, without notice to the Hirer, a larger vehicle than specified. Providing that the number of passengers then carried does not exceed the seating capacity originally requested, no additional charge will be made.
PROPERTY and PERSONAL LUGGAGE   Whilst we will take all reasonable care with passenger's luggage and any other items they may bring on our vehicle, we do not accept responsibility for loss or damage caused to these items whilst on the vehicle. Personal Insurance of luggage and valuables is strongly recommended. Any passenger's property discovered on the vehicle after the hire will be stored, and may be claimed in accordance with the current Lost Property Regulations.
PASSENGER NUMBERS   The number of passengers conveyed on any vehicle shall not exceed the number of passenger seats thereon.
LEGISLATION   Hirers should note that, under no circumstances can they require Coach Hire Glasgow to contravene any legislation or Ministry of Transport regulations concerning driver's rest periods, hours of work etc. The requirement of non-compliance of such laws or regulations by the Hirer will result in the automatic termination of the hire and full cancellation charges being applied.
CONTRACTUAL OBLIGATIONS   Whilst Coach Hire Glasgow will make every effort to fulfill its contractual obligations, the liability of Coach Hire Glasgow`s for any loss, damage, delay or inconvenience caused by the failure of any vehicle on hire to attend or leave at the specified time of each hire, or for any deviation from the route notified by the Hirer, including any failure to complete such route, or for any delay in the operation of the hire caused by operational difficulties, breakdown or in any other manner howsoever caused, shall be limited to the cost of the hire.
EXCLUSIONS OF HIRER'S TERMS & CONDITIONS   No general terms & conditions of the Hirer shall be applicable to contracts entered into between the Hirer and Coach Hire Glasgow.
CANCELLATIONS   In the event of cancellation of any hire by the Hirer or by any person or body representing the Hirer, or a hire being deemed by Coach Hire Glasgow to have been cancelled by the Hirer through his failure to pay the charges for the hire within the period stipulated by Coach Hire Glasgow. Coach Hire Glasgow reserves the right to charge the Hirer a cancellation fee, if the cancellation, or deemed cancellation {as the case may be} occurs once the hire has been confirmed by Coach Hire Glasgow.
Cancellation between 30 and 15 days before journey 20% of hire charge
Cancellation between 14 and 8 days before journey 40% of hire charge
Cancellation between 7 and 2 days before journey 65% of hire charge
Cancellation within 48 hours of booked journey 100% of hire charge
CANCELLATION BY DOIG`S   In the event of the cancellation of any hire by Coach Hire Glasgow, the tender of repayment to the Hirer of all sums paid in respect of the hire shall be the full extent of our obligations and such tender of repayment shall constitute a full discharge of any claim.

SUBCONTRACTING   Where a vehicle is not available from the Coach Hire Glasgow's fleet, for any reason whatsoever, it would be normal practice to hire in from other contractors to satisfy the Hirers requirements unless specifically instructed to the contrary. In such circumstances, it should be understood that Coach Hire Glasgow< would be acting as an agent for the Hirer, Any terms and conditions imposed by such contractors shall be binding on the Hirer as if they had directly contracted such services.
PAYMENT   Where account facilities exist our settlement terms apply. Clients wishing to open an account should apply in writing furnishing two trade references and the name and address of their bank. If preferred, payment may also be made by Credit Card or cheque. VAT will be added to all accounts as applicable.
PAYMENT VIA CREDIT / DEBIT CARD   We accept a variety of cards for payment (full list available on request). From 13th Jan 2018 no surcharges will be applied for payments made any any type of card. Before that date surcharges maybe applied as follows:- A 2.5% handling charge will apply to all payments received via credit card (3.0% for Amex), and as of 30th Sept 2016 no extra charges for all payments received via debit card before 1st Oct 2016 charge was flat rate of 1.50 per transaction.
DEPOSITS   Where a deposit has been requested the booking remains provisional until the deposit is received. Any booking where the deposit has not been received within 14 days of the booking being made Coach Hire Glasgow reserve the right to cancel the booking without notice.
INSURANCE   All Coach Hire Glasgow vehicles carry fully comprehensive insurance cover with unlimited passenger liability.
PERSONAL INFORMATION   Your personal information will only be held and used by us for the purposes of the hire and will not be passed or sold on to 3rd parties. Any information retained by us will be stored and used in compliance with the Data Protection Act 1998.
TELEPHONE CALLS   For the purposes of training and security all calls, to and from Coach Hire Glasgow are recorded. This is done in accordance and compliance of the Data Protection Act 1998, Telecommunications (Data Protection and Privacy) Regulations 1999 and Regulation of Investigatory Powers Act 2000.
COMPLAINTS   We trust that you will have no cause to complain, but in the event of this being necessary, it must be done, in writing, as soon as possible and, in all events, within 14 days of the end of the hire.
APPLICABLE LAW   These conditions and also any contract made between Coach Hire Glasgow and a Hirer shall be governed by Scottish Law, and in the event of any dispute both parties agree to submit to the exclusive jurisdiction of the Scottish Courts.

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